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Contact

Whether you require assistance, would like to schedule an appointment, seek personal shopping recommendations, ideas for personalisation, or need after-sales care, the Son Del Sol customer service team is readily available to provide guidance for any inquiries you might have.

General FAQ's

How long will my order take?

Each order is handmade or finished in our Kiama studio, this means that every individual item has a different production time. The current approximate wait time is 6 weeks however this regularly fluctuates. Please enquire for specific items production times.

Do you do remodelling?

We do currently offer remodelling. Remodelling your existing jewellery falls under the same service as our Bespoke jewellery. Please enquire through our Bespoke contact form for remodelling. It is important to remember that we take no responsibilty for customer supplied stones or material certification or quality.

Where are you located?

Our manufactureing studio is located in Kiama Downs, on the South Coast of NSW.

How do I find the correct ring size?

You can visit our Kiama Studio, and our team will be more than happy to assist. If you are unable to visit us, being professionally sized by your local jeweller is always a good option where possible - just ensure to be given a size in Australian sizing, as well as an inside diameter measurement of the ring sizer - as these tools can vary between jewellers.

Always remember that your hands will be different sizes, so a ring that fits your right-hand ring finger, may not always fit your left hand.

What happens if I ordered the wrong ring size?

Depending on the design, most of our pieces are able to be resized within a certain range. Even in the case that a resize is impossible, there are options available to accommodate the necessary changes. If you have received your ring and you have ordered the incorrect size, the first thing to do is to establish your correct ring size in Australian standard sizing, either by visiting us or a local jeweller. Once you have this, contact our studio team to organise how best to resize your ring to fit.

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