Lifelines FAQ
General FAQ
How long does the Lifelines process take?
The standard lead time is 2-3 weeks once we have rdThese lead times commence from the date the Wax Kit has been received back at our studioafterthe impression process has been completed by you. You will receive an email from us notifying you that your waxes have been put into production. These time frames may be slightly longer during peak periods. If you require this piece by a specific date it is best to get in touch prior to placing your order.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Instructional Video
Please watch the below video before creating your wax prints. If you have any concerns about the quality of your impressions please get in touch via email or Instagram prior to sending them back. Your prints will be automatically processed on arrival to our studio.
Shipping questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Returns questions
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.